Sales Support Associate

2 months ago


Decatur, Illinois, United States Tidewater Consulting Services Full time
Tidewater Consulting Services is in search of exceptional individuals to enhance our expanding Customer Service division. The Customer Engagement Representative will play a crucial role in supporting our sales and marketing teams by engaging directly with clients to ascertain their requirements.

The ideal candidate should possess previous experience in customer service or a related domain, exhibit strong multitasking capabilities, and demonstrate outstanding follow-up skills. Our mission is to deliver services that foster trust in our brand for years to come.

Key Qualifications:
  • 6 months to 1 year of direct customer service experience
  • Dependable and professional with a strong ethical foundation
  • Demonstrated organizational abilities and meticulous attention to detail
  • Capacity to generate innovative ideas and provide swift solutions
  • Open to coaching, with a positive outlook and a willingness to learn
Primary Responsibilities:
  • Client Support and Networking - Build and sustain a network of contacts to discover new clients. Engage directly with customers to identify and comprehend market demands.
  • Revenue Generation and Sales Goals - Showcase the features and benefits of products or services to secure and finalize new accounts.
  • Client Satisfaction through Transparency - Adhere to company and brand standards. Address and proactively resolve issues that may arise during the sales process and service agreements.
  • Account Management - Maintain communication with current and past clients; offer suitable enhancements, upgrades, and follow up on referrals.
  • Reporting - Keep daily records of activities, orders, sales, and team/territory performance.
Individuals with experience in the following areas often excel in this role: customer service, client relations, consulting, communication, teamwork, leadership, entry-level management, marketing, account management, outreach, and training.

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