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Student Financial Services Specialist

2 weeks ago


Warm Springs, Georgia, United States Azusa Pacific University Full time
About the Role

We are seeking a highly skilled Student Account Specialist to join our Student Financial Services team at Azusa Pacific University. As a key member of our revenue cycle operations, you will play a crucial role in ensuring seamless financial transactions and providing exceptional customer service.

Key Responsibilities:

  • Oversee and perform financial tasks related to the revenue cycle, researching and resolving issues under the supervision of the Director of Patient Financial Services and Managed Care.
  • Monitor all facets of billing and accounts receivable management, including charge entry, payment posting, customer service, and follow-up, adhering to practice protocol and emphasizing patient satisfaction and profitability.
  • Handle refund requests and accounts in credit balance, ensuring timely and accurate resolution.
  • Communicate trends to the Director of Patient Financial Services and Managed Care, remaining informed of government regulations and procedures affecting the revenue cycle.

Requirements:

  • Demonstrate excellent analytical skills, extracting information to draw conclusions.
  • Ability to make administrative and procedural decisions and judgements, processing computer data and formatting reports.
  • Strong interpersonal and communication skills, effectively working with diverse constituencies in a community setting.
  • Proficiency in Microsoft Word and Excel, with knowledge of payer policies, regulations, and bylaws, and the legal environment within which they operate.