Customer Service Liaison

7 days ago


Oxford, Ohio, United States Universal Staffing Full time
Job Description

The Customer Service Liaison is a full-time position with benefits, offering a work schedule of Monday to Friday from 8:00 AM to 5:00 PM.

This role involves daily communication with customers regarding their orders, delivery issues, product questions, and other similar items. The representative takes care of the order entry process from start to finish and handles tasks related to customer orders, such as credits and delivery issues.

Responsibilities:

  • Provide customers' information about products or services, take or enter orders, or obtain details of complaints.
  • Ensure full customer satisfaction and maintain a friendly, helpful demeanor.
  • Identify and prioritize problems and issues related to service area.
  • Process adjustments, changes, requests, fees, invoices, and other related paperwork.

Qualifications:

  • Education: High school diploma or equivalent
  • Experience with MS Office

Estimated Salary: $40,000 - $60,000 per year, depending on experience.



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