Operations Manager
2 weeks ago
Employee Benefits:
- Flexible Work Hours
- Attractive Compensation
- Comprehensive Training
- Supportive Team Atmosphere
- Health Insurance with Employer Contribution
- 401(k) Retirement Plan with Matching
- Paid Time Off
- Employee Discount Programs
- Recognition for Service Milestones
- Career Advancement Opportunities
- Leadership Development Initiatives
- Oversees and manages daily operations to align with Goldfish Swim School's established protocols.
- Assists the General Manager and department heads in executing daily responsibilities.
- Leads the GSS team to promote high productivity, outstanding performance, and positive employee morale.
- Collaborates with Deck Supervisors and Golden Teachers regarding class schedules, student development, customer service, and staff training.
- Delivers sales and marketing training to qualified team members.
- Guides the retail and vending departments to ensure a balanced selection of products and appropriate pricing.
- Trains and supervises private event staff to uphold GSS operational standards.
- Acquires proficiency in technology platforms to enhance booking, scheduling, reporting, and administrative tasks.
- Develops a thorough understanding of GSS pool operations to ensure member satisfaction.
- Fosters a positive workplace culture and employee interactions, maintaining high employee satisfaction levels.
- Directs the execution of the Emergency Action Plan and safety protocols relevant to the GSS facility, ensuring all staff are trained accordingly.
- Maintains relevant certifications and stays informed on developments in aquatics and management.
Certifications: Lifeguard, CPR/AED, and First Aid certifications are required. Shallow water attendant certification is highly recommended.
Work Environment: The role involves regular exposure to warm and humid conditions, with a moderate noise level.
Each Goldfish Swim School operates as an independently owned franchise. The franchisee is the employer at each location, with the authority to determine wages, benefits, and employment terms, which may differ across various Goldfish Swim School sites.
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