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Installation and Maintenance Specialist

3 weeks ago

Bradenton, Florida, United States Prevalent Group Full time
Job Title: Installation and Maintenance Specialist

The Prevalent Group is a leading global company within the packaging industry, specializing in labeling, coding, and marking equipment. As an Installation and Maintenance Specialist, you will be part of a dynamic team that ensures the seamless operation of our customers' equipment.

About the Role:
In this full-time position, you will work remotely and travel to customer sites to install, repair, and maintain our cutting-edge equipment. Your primary focus will be on delivering exceptional customer service, exceeding expectations through efficient installations, emergency repairs, and preventative maintenance services. You will work closely with diverse world-class manufacturers, witnessing firsthand how various products are made.

Key Responsibilities:
* Travel to customer sites to provide installation, repair, and maintenance services for our equipment
* Enhance customer satisfaction by providing exceptional customer service
* Work as part of a regional and national field service team to drive customer satisfaction
* Responsible for timely and accurate documentation and reporting of all service-related activities
* Provide timely feedback to the quality department on equipment reliability and design
* Maintain a satisfactory parts inventory and requisition additional parts required to perform normal duties
* Exercise safe working practices and procedures at all times

Qualifications:
* Prior experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment
* Ability to communicate effectively with all levels within an organization, from front-line operators to senior management
* Knowledge and experience reading schematics and utilizing multimeters
* Adaptability and flexibility are critical in supporting all customers
* Previous military or transitioning veterans encouraged to apply
* Basic networking skills a plus

Compensation and Benefits:
* An estimated salary of $65,000-$75,000 per year, depending on experience, plus overtime
* Company-provided cell phone, laptop, and tools
* All travel expenses covered
* Generous paid holidays and personal time off
* Exceptional benefits, including medical, dental, and vision insurance
* 401k with a company match

About Us:
The Prevalent Group is a global leader in the packaging industry, committed to innovation and customer satisfaction.