Licensed Massage Therapist

2 days ago


Saratoga Springs, New York, United States Arch Amenities Group Full time
Job Title: Licensed Massage Therapist

Arch Amenities Group, a leading spa and wellness firm, is seeking a skilled Massage Therapist to join our team at the Arbor Spa at Hotel Brookmere in Saratoga Springs, NY.

Responsibilities:
  • Ensure the highest level of guest satisfaction by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE) and adhering to company policies.
  • Perform massage and body services that meet established guidelines and fulfill guest needs.
  • Assess contraindications and take necessary precautions to ensure a safe and enjoyable experience for guests.
  • Meet the needs of guests at all times throughout the service, providing exceptional customer service and ensuring a positive experience.
  • Understand and use universal precautions when providing services, maintaining a clean and safe environment.
  • Maintain the highest level of product knowledge and have complete knowledge of all spa services offered, including ingredients and benefits.
  • Recommend products for home use and suggest beneficial treatments to guests.
  • Begins and ends all treatments on time, working assigned schedules and arriving/departing on time.
  • Ensure work areas are clean and set according to procedures, informing management of product needs and creating/maintaining client cards and treatment notes.
  • Attend all scheduled meetings and professional trainings, reporting incidents or accidents to management.
Qualifications:
  • High School Diploma or GED
  • Valid state license in massage therapy or other required credentials
  • Customer service experience, preferably in a spa
  • Ability to build rapport with guests, explain treatments/services, and provide excellent customer service
  • Efficient, well-organized, and able to handle multiple duties simultaneously
  • Energetic, enthusiastic, and professional manner, discretion, and appearance
  • Good verbal and written skills, strong team player
  • Comfort level with product knowledge and ability to explain ingredients and benefits

Arch Amenities Group is an equal employment opportunity employer committed to a diverse workforce.


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