Parking Operations Team Lead

3 weeks ago


New York, New York, United States Reimagined Parking Full time
Job Description

The Assistant Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility. This includes staff management, revenue control, safety, and client relations.

  • Supervise location staff, delegate tasks, coach and develop employees, monitor performance, and ensure compliance with company standards.
  • Provide support to Operations Manager regarding hiring, onboarding, scheduling, and training new employees.
  • Act as a point of contact for clients, attend meetings as necessary, and respond to client requests to maintain a good working relationship.
  • Monitor maintenance of the facility and associated premises to ensure cleanliness, safety, and adherence to standards.
  • Assist in supervising ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
  • Collaborate with Operations Manager to prepare daily, weekly, and monthly operating reports as required.
  • Fill in to provide coverage for front-line positions as needed.
  • Use respectful communication to assist guests with their questions, problems, and concerns, addressing escalated issues promptly.
  • Immediately respond to reports of accidents, incidents, or safety concerns.

Required Skills and Qualifications:

  • At least 18 years of age
  • High School Diploma or GED equivalent
  • Excellent written and oral communication skills
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Previous supervisory experience
  • Previous experience in the parking industry, preferred

Benefits:

  • Annual Discretionary Incentive plan: Designed to align pay with performance
  • Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays
  • Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family
  • Life and Disability Insurance: Company-paid basic life and Short-Term Disability insurance
  • 401(k) Plan: Benefit from a generous employer match with immediate vesting
  • Employee Assistance Program: Access behavioral health care for personal needs


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