Parking Operations Team Lead
3 weeks ago
The Assistant Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility. This includes staff management, revenue control, safety, and client relations.
- Supervise location staff, delegate tasks, coach and develop employees, monitor performance, and ensure compliance with company standards.
- Provide support to Operations Manager regarding hiring, onboarding, scheduling, and training new employees.
- Act as a point of contact for clients, attend meetings as necessary, and respond to client requests to maintain a good working relationship.
- Monitor maintenance of the facility and associated premises to ensure cleanliness, safety, and adherence to standards.
- Assist in supervising ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
- Collaborate with Operations Manager to prepare daily, weekly, and monthly operating reports as required.
- Fill in to provide coverage for front-line positions as needed.
- Use respectful communication to assist guests with their questions, problems, and concerns, addressing escalated issues promptly.
- Immediately respond to reports of accidents, incidents, or safety concerns.
Required Skills and Qualifications:
- At least 18 years of age
- High School Diploma or GED equivalent
- Excellent written and oral communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Previous supervisory experience
- Previous experience in the parking industry, preferred
Benefits:
- Annual Discretionary Incentive plan: Designed to align pay with performance
- Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays
- Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family
- Life and Disability Insurance: Company-paid basic life and Short-Term Disability insurance
- 401(k) Plan: Benefit from a generous employer match with immediate vesting
- Employee Assistance Program: Access behavioral health care for personal needs
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