Customer Service Team Lead/Assistant Retail Operations Manager

6 days ago


Houghton, Michigan, United States Goodwill Industries of Northern WI and Upper MI Full time
Lead and Assist in Retail Excellence

We are seeking a seasoned retail professional to serve as our Customer Service Team Lead/Assistant Team Leader at our Houghton, MI store.

Responsibilities:
  • Spearhead hiring, training, and development of team members to ensure exceptional customer experiences.
  • Oversight of daily operations, including budget adherence and inventory management.
  • Ensure efficient handling and processing of donations.
  • Maintain store supplies and order stock as needed.
  • Conduct regular safety site inspections, incident reports, and other duties as assigned.
Requirements:
  • High School Diploma or equivalent required.
  • Minimum 1 year of retail experience, preferably in a supervisory role.
  • Strong communication and leadership skills essential.
  • Able to work flexible hours, including evenings, weekends, and holidays.
Compensation:

$36,000 per year, plus performance-based bonuses. A comprehensive benefits package and opportunities for advancement are also offered.

Goodwill Industries offers a dynamic, supportive work culture that values excellence and growth. If you're passionate about delivering exceptional customer service and leading high-performing teams, we encourage you to apply.



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