Customer Service Ambassador

7 days ago


Normal, Illinois, United States Amtrak - The National Railroad Passenger Corporation Full time

Company Overview

We are the National Railroad Passenger Corporation, a leading transportation service provider. Our mission is to deliver exceptional customer experiences across our network.

Job Description

We seek a highly skilled Customer Service Representative to join our team. As a key member of our station staff, you will be responsible for providing top-notch service to our passengers from behind the ticket counter or on the station floor or platform.

Essential Functions:

  • Greet and service passengers with a smile.
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide information and assistance to passengers regarding our services and routes.

Required Skills and Qualifications

To succeed in this role, you must have excellent communication and interpersonal skills. You should be able to work effectively in a fast-paced environment and maintain a positive attitude even in challenging situations.

Benefits

  • A competitive salary range of $45,000 - $65,000 per year, based on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for career growth and advancement within our organization.


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