Director of Quality Assurance Leadership
11 hours ago
Optima Medical is a leading Arizona-based healthcare organization, operating 23 locations and employing more than 90 medical providers. We serve over 120,000 patients across the state, aiming to improve the quality of life for our communities by providing personalized healthcare solutions. Our goal is to help people live better, live longer, with a focus on preventing the nation's leading causes of death through comprehensive care, including cardiovascular health, behavioral health, allergy testing, immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty services.
Job Summary
We are seeking a highly skilled and experienced Director of Quality Assurance to lead our Quality Assurance department and oversee the development and implementation of quality assurance programs to ensure that all healthcare services meet internal and external standards of excellence.
Key Responsibilities
Lead the Quality Assurance department and oversee the development and implementation of quality assurance programs to ensure that all healthcare services meet internal and external standards of excellence.
Establish and maintain quality metrics, tracking performance indicators to identify areas of improvement in patient care, operational efficiency, and regulatory compliance.
Develop and implement comprehensive QA policies and procedures, ensuring adherence to industry standards, state and federal regulations.
Conduct regular audits and assessments of clinical operations, patient care protocols, and safety practices to ensure compliance with healthcare regulations.
Collaborate with clinical teams, providers, and administrative staff to integrate quality improvement strategies into daily workflows, ensuring patient safety and satisfaction.
Analyze patient outcomes and satisfaction data, creating actionable reports for senior leadership and recommending process improvements to enhance care quality and efficiency.
Lead investigations into quality-related incidents, patient complaints, and adverse events, ensuring thorough root cause analysis and the implementation of corrective actions.
Develop training programs and educational materials to ensure that all staff members are knowledgeable about QA standards, protocols, and compliance requirements.
Act as a liaison with regulatory agencies, ensuring timely submission of required reports and documentation.
Stay current with industry trends and emerging best practices in quality assurance and regulatory compliance, integrating these insights into the organization's QA strategies.
Lead and mentor the Quality Assurance team, fostering a culture of continuous improvement and accountability throughout the organization.
Qualifications
Minimum of 3 years of experience in quality assurance, healthcare administration, or a related leadership role within the healthcare industry.
In-depth knowledge of healthcare quality standards, including CMS and other regulatory requirements.
Proven track record of developing, implementing, and managing quality assurance programs in a healthcare setting.
Strong experience in conducting audits, analyzing quality metrics, and leading corrective action initiatives.
Expertise in patient safety, risk management, and healthcare regulatory compliance.
Excellent leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and lead organizational change.
Experience with electronic medical records (EMR) systems, with EClinical Works experience being a plus.
Bachelor's degree in healthcare administration, business administration, or a related field; a Master's degree is preferred.
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