Customer Service Associate

2 weeks ago


Lewisville, Texas, United States SAM PACK FORD COUNTRY OF LEWISVILLE Full time
Job Summary

We are seeking a highly skilled Customer Service Associate to join our team at SAM Pack Ford Country of Lewisville. The successful candidate will be responsible for providing exceptional customer service, handling phone calls, and maintaining the reception area.

About Us

SAM Pack Ford Country of Lewisville is a leading automotive dealership in the DFW market, known for its commitment to excellence and customer satisfaction. Our team is passionate about delivering a best-in-class experience for our customers, and we are looking for like-minded individuals to join us.

The Role

  • Communicate Effectively: Provide professional, courteous, and efficient communication with guests, answering phones in a timely manner and maintaining a clean reception area.
  • Support Sales Team: Assist clients while awaiting assistance from Sales and direct customers to the correct department, notifying the appropriate person that a customer is waiting.
  • Cooperate with Teams: Work collaboratively with the sales and other internal teams to achieve common goals.
  • Administrative Tasks: Type memos, correspondence, reports, and other documents, as well as assist in scheduling and confirming sales appointments.

Requirements:

  • Excellent Communication Skills: Possess excellent listening and communication skills, with an outgoing and positive personality.
  • Punctuality and Flexibility: Demonstrate a punctual nature and ability to handle schedule flexibility and dynamic work environment.
  • Professional Appearance: Maintain a professional appearance and be eager to improve on all aspects.
  • Driver's License: Possess a valid driver's license and clean driving record.

Salary Estimate: $45,000 - $55,000 per year, depending on experience.



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