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Library Assistant

1 month ago

Fayetteville, North Carolina, United States Cumberland County, NC Full time
Job Summary

We are seeking a highly skilled and motivated Library Assistant - Adult Services to join our team at Cumberland County Library. As a key member of our staff, you will provide exceptional customer service, assist with daily library operations, and contribute to the development of programs and services for adult audiences.

Key Responsibilities
  • Provide friendly and effective assistance to library customers in person, over the phone, and through digital channels
  • Staff a public service point and assist customers with using library technology, including desktop computers, laptops, printers, scanners, fax machines, e-readers, and software applications
  • Help customers locate information, answer inquiries, and navigate library resources
  • Assist in planning, promoting, and implementing programs and events for adult audiences, including workshops, lectures, and book clubs
  • Participate in publicity and marketing of library resources and events
  • Assist in building and maintaining branch displays of library materials
  • Write library-related newspaper columns
Requirements
  • Graduation from an accredited four-year college or university and two (2) years of relevant public library experience or progressive customer relations experience in the public sector
  • Knowledge of library procedures, collection management, library systems, and services
  • Knowledge of readers' advisory methods and sources
  • Knowledge of library card registration requirements
  • Skill in dealing tactfully and courteously with the public
  • Skill in searching the online public catalog
  • Ability to communicate effectively, orally and in writing, with co-workers and the general public
  • Ability and knowledge to provide basic library reference services and other customer assistance
  • Ability to instruct customers on the use of equipment, including photocopiers, fax machines, Venda card dispensers, public computer reservation software, and self-checkout
  • Ability to use computers, competently manipulate keyboards, and spell accurately
  • Ability to operate audiovisual equipment, online public computer catalogs (OPACs), and navigate the Internet and specialized library databases to find information
  • Ability to initiate basic troubleshooting procedures on a variety of computers, printers, copiers, and fax machines
  • Ability to organize work and coordinate activities
  • Ability to develop and present programs for specific age groups as assigned
Working Conditions

This is a full-time position that requires the ability to work a variety of schedules, including evening hours until 7pm and rotational library-specific weekend hours. The successful candidate will be required to pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures.

Cumberland County is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.