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Customer Service Representative

2 months ago

Bemidji, Minnesota, United States Affinity Plus Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Affinity Plus. As a key member of our branch team, you will be responsible for providing exceptional service to our members, assisting with daily transactions, and building strong relationships with our community.

Key Responsibilities
  • Process transactions, including deposits, withdrawals, payments, and cashier's checks
  • Provide education to members on self-serve options and troubleshoot credit or debit card issues
  • Verify endorsements and proper identification on deposit transactions and execute wire or ACH transfers
  • Instant issue debit, credit, and gift cards and balance and maintain personal cash drawer and branch vault
  • Collaborate with colleagues to achieve department and member goals
Requirements
  • 1+ years of customer service or professional experience working with people and/or cash handling experience
  • Aptitude to work independently and as part of a team, with strong verbal and written communication skills
  • Time Management skills and the ability to prioritize workload based on department and member needs
  • Flexibility to adapt and succeed in a dynamic environment
  • Ability and drive to provide exceptional service to members and employees
Work Environment

This role requires face-to-face interaction and coordination of work with other employees and departments. You will work in a fast-paced environment, utilizing the phone 40-60% of the day, and working at a computer 98% of the time.

Work Schedule

This position requires a consistent and reliable attendance schedule, with shifts between 7am-7pm Monday-Friday and Saturday 7am-3pm.

", "lang_code": "en-US"}