Customer Relationship Specialist

1 week ago


Sandusky, Ohio, United States Civista Bank Full time
Job Description:

A Customer Relationship Specialist at Civista Bank is responsible for maintaining and building customer relationships while utilizing a consultative sales process to proactively provide solutions to assist new and existing customers in achieving their financial goals.

The ideal candidate will have excellent oral, written and presentation skills, be detail oriented with the ability to work under deadlines with frequent interruptions, and possess above average knowledge of technology and willingness to adapt to new software technologies.

Main Responsibilities:

  • Daily engagement of customers to build relationships and create an exceptional customer experience.
  • Develop an expansive knowledge of products and services to fulfill customer needs; open new accounts, perform maintenance, meet cross sell goals and solve problems daily.
  • Dedication to daily personal growth through active learning and adapting to new procedures and systems.
  • Ensure operational tasks are followed & completed daily and maintain cash levels and outages within the parameters of the established guidelines.
  • Execute customer requests with speed and accuracy and ensure consistent communication internally and externally.

Requirements:

  • 2-3 years of previous teller experience required.
  • High School diploma or equivalent required.
  • Ability to work under deadlines with frequent interruption.

Estimated Salary:$42,000 - $60,000 per year based on location and experience. This figure may vary depending on individual circumstances.


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