Warranty Claims Administrator

3 weeks ago


Roswell, Georgia, United States Asbury Automotive Full time

About Asbury Automotive Group

We are a Fortune 500 company and one of the largest franchised automotive retailers in the United States. Our culture is grounded in our North Star and Compass and powered by our DRIVE values, focusing on becoming the most guest-centric automotive retailer.

Job Summary

We are seeking an experienced Warranty Administrator to join our team. As a key member of our fixed operations department, you will be responsible for the prompt and accurate submission of manufacturer and after-market warranty claims, as well as the resulting collection of all warranty claim revenue.

Key Responsibilities:

  • Adhere to all manufacturers and after-market warranty company's policies and procedures
  • Establish and maintain productive relationships with the manufacturer's designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
  • Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
  • Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
  • Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
  • Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
  • Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
  • Maintain a record of all claims submitted, returner/rejected, or paid and their current status

Requirements:

  • Two years previous automotive/administrative work experience
  • Strong organizational skills and attention to detail
  • Ability to work effectively with shop foremen, lead technicians, and service advisors
  • High school diploma or equivalent required

Benefits:

  • Competitive hourly rate: $18-$22 per hour
  • Paid holidays and paid time off
  • Deferred holiday pay match
  • Paid training and development opportunities
  • Access to our comprehensive benefits package, including medical, dental, and vision insurance

Career Development Opportunities:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Additional Advantages:

  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive employee referral program with bonus opportunities


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