Guest Experience Coordinator
2 weeks ago
At Strand Hospitality Services, we value our team members and strive to create a positive work environment where everyone can thrive. As a Guest Service Representative, you will have the opportunity to develop new skills, build meaningful relationships with your colleagues, and contribute to the success of our company.
**Responsibilities:**
- Answering incoming telephone calls professionally and following hotel and/or brand expectations regarding phone etiquette
- Providing excellent customer service, responding to guest questions or concerns in a timely and courteous manner
- Making reservations or modifying reservations as needed
- Following hotel and/or brand standards related to guest interactions and reward programs
- Coordinating check-in and check-out procedures with multiple guests in line in a courteous and efficient manner, providing a positive experience for each guest
- Maintaining guest privacy and safety by not sharing information about guests with callers, walk-ins, or other guests
- Documenting information regarding guest or room information in the front desk notebook for future shifts, protecting this information as confidential from guests and employees without a need-to-know
- Assisting sales teams with pre-registration and blocking of rooms for groups
- Adhering to proper credit, check cashing, and cash-handling policies and procedures
- Tracking room status to ensure guests are assigned to vacant ready rooms
- Sharing correct information regarding rooms, amenities, and hotel rules
- Using suggestive selling techniques to sell rooms and promote other services of the hotel
- Coordinating room status updates with the housekeeping department by notifying them of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- Processing mail, packages, and message handling with care to provide accurate information to guests or management promptly
- Attending department meetings
- Communicating with Housekeeping and Maintenance regarding guest concerns or room preparation for rental
- Following all safety and emergency procedures, being aware of accident prevention policies
- Completing duties and confirming on shift checklist as assigned
- Performing various other duties as assigned by Supervisor
**What We Offer:**
- A competitive salary of $25,000-$35,000 per year
- Aetna medical, dental, and vision plans for full-time employees
- Paid time off and paid basic life and AD&D insurance
- The option to purchase additional life insurance for yourself, spouse, and children
- 401(k) Fidelity plan with a company match of up to 4% of annual income
- Pay at time and a half on major holidays
- Discounts at hotels worldwide, theme parks, Broadway shows, and more
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