Civil 3D Technical Expert

3 weeks ago


Phoenix, Arizona, United States Rand Worldwide, Inc Full time

Rand Worldwide, Inc. is a leader in providing Autodesk design and engineering solutions to the building, architecture, civil, and manufacturing industries. We are currently seeking an experienced Civil 3D Technical Expert to join our Solution Center team.

About the Role

As a Technical Support Specialist, you will be responsible for providing expert-level support and solutions to clients utilizing Civil 3D and MAP3D software in a Microsoft environment. Your extensive knowledge of these technologies will enable you to troubleshoot and resolve complex issues efficiently.

Key responsibilities include:

  • To provide technical support and solutions to clients related to Civil 3D and MAP3D software in a Microsoft environment.
  • To collaborate with the Technical and Sales teams to recommend solutions related to the AEC industry.
  • To document support cases in Salesforce.
  • To create company intellectual property, such as blogs and white papers.

In this role, you will have the opportunity to work independently, managing multiple priorities while adhering to the highest business ethics standards. Your ability to communicate effectively with internal and external clients will be essential in maintaining strong relationships.

Requirements

To be successful in this position, you will require:

  • 3+ years of experience working with Civil 3D and MAP3D software.
  • 3+ years of support experience with Civil 3D and MAP3D software or relevant experience.
  • Knowledge of Autodesk construction design processes.
  • Business Process Automation experience preferred.
  • Relevant work experience within a Microsoft environment.

We offer a competitive salary range of $70,000 - $90,000 USD per year, based on experience. Additionally, we provide a comprehensive benefits package, including health, dental, and vision insurance, as well as a retirement savings plan with company match.



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