Retail Experience Coordinator

4 days ago


Exton, Pennsylvania, United States Massage Envy Full time
About the Position

We are seeking a highly motivated and organized individual to join our team as a Sales and Customer Service Associate. As a key member of our staff, you will be responsible for providing exceptional service to our clients, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities
  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
Requirements
  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Are critical thinkers with excellent math and computer skills and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are supporters of total body care with a general knowledge of massage and skin care services
What We Offer
  • Competitive hourly rate of $13-$15, plus bonuses and commissions
  • Opportunities for advancement and professional growth
  • A fun and supportive work environment that promotes a culture of wellness and self-care
  • A comprehensive benefits package, including a matching 401(k) plan and paid time off for full-time employees

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