Patient Services Specialist

4 weeks ago


Rowlett, Texas, United States Baylor Scott & White Healthcare Full time
{"title": "Patient Services Specialist", "description": "Job Summary

The Patient Services Specialist plays a vital role in ensuring high-quality, patient-centered care in a fast-paced clinical environment. As a key member of our team, you will provide administrative support to patients, physicians, and staff, ensuring seamless communication and efficient operations.

Key Responsibilities
  • Provide exceptional patient relations, check-in, and check-out services, ensuring a positive experience for all patients.
  • Assist with scheduling, insurance verification, and answering phones, ensuring accurate and timely communication.
  • Collect and verify patient demographics, insurance information, and medical records, maintaining confidentiality and accuracy.
  • Process payments for physician/clinic services, posting payments and entering charges into the computer system.
  • Generate daily payment reports, verifying cash drawer against reports and ensuring accuracy.
  • Provide accurate and timely information to patients, physicians, and staff, responding to routine inquiries and resolving issues promptly.
  • Ensure patient complaints are handled professionally and efficiently, escalating issues as necessary.
Requirements
  • High school diploma or equivalent required; experience in a clinical or administrative setting preferred.
  • Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment.
  • Ability to travel to various clinics within the designated region, with flexibility to adapt to changing priorities and deadlines.
Benefits

Our competitive benefits package includes immediate eligibility for health and welfare benefits, a 401(k) savings plan with dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning Day 1.

", "lang_code": "en"}

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