HVAC Service Support Coordinator

2 days ago


Fargo, North Dakota, United States Johnson Controls Full time

At Johnson Controls, we are seeking a highly skilled HVAC Service Support Coordinator to join our team. As an integral part of our service operations, this role plays a crucial role in ensuring customer satisfaction and driving business growth.

Job Summary:

The HVAC Service Support Coordinator will be responsible for coordinating customer service requests, managing accounts receivable, and providing administrative support. This includes effective communication with technicians, monitoring service quality, and resolving customer inquiries while maintaining accurate account information.

Key Responsibilities:
  • Customer Service Coordination
    • Determine customer needs and match appropriate skillsets to the need.
      • Coordinate with technicians to communicate action plans and services to be provided to customers.
        • Evaluate work performed to ensure it meets customer expectations and perform follow-up as needed.
          • Answer customer inquiries and resolve or escalate issues as appropriate.
  • Accounts Receivable Management
    • Reconcile and invoice all service requests daily.
      • Prepare and submit special invoices as defined by individual customer account requirements.
Administrative Support
  • Assist with creation of quotations and execution plans for scheduled service visits.
    • Participate in TB Business Review meetings to discuss critical account information and research action items.
      • Maintain delivery standards consistent with Building Efficiency North America objectives.
Requirements:
  • A minimum of two years of experience in service operations and/or scheduling.
    • Candidates must demonstrate the ability to follow direction and work independently while showcasing solid organizational and attention to detail skills.
      • Strong interpersonal skills are essential for effective communication with internal and external clients.
        • Prioritizing work activities based on financial impact to desired business goals is critical.
Estimated Salary:

$60,000 - $80,000 per annum, depending on location and experience.



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