HVAC Service Support Coordinator
2 days ago
At Johnson Controls, we are seeking a highly skilled HVAC Service Support Coordinator to join our team. As an integral part of our service operations, this role plays a crucial role in ensuring customer satisfaction and driving business growth.
Job Summary:The HVAC Service Support Coordinator will be responsible for coordinating customer service requests, managing accounts receivable, and providing administrative support. This includes effective communication with technicians, monitoring service quality, and resolving customer inquiries while maintaining accurate account information.
Key Responsibilities:- Customer Service Coordination
- Determine customer needs and match appropriate skillsets to the need.
- Coordinate with technicians to communicate action plans and services to be provided to customers.
- Evaluate work performed to ensure it meets customer expectations and perform follow-up as needed.
- Answer customer inquiries and resolve or escalate issues as appropriate.
- Evaluate work performed to ensure it meets customer expectations and perform follow-up as needed.
- Coordinate with technicians to communicate action plans and services to be provided to customers.
- Determine customer needs and match appropriate skillsets to the need.
- Accounts Receivable Management
- Reconcile and invoice all service requests daily.
- Prepare and submit special invoices as defined by individual customer account requirements.
- Reconcile and invoice all service requests daily.
- Assist with creation of quotations and execution plans for scheduled service visits.
- Participate in TB Business Review meetings to discuss critical account information and research action items.
- Maintain delivery standards consistent with Building Efficiency North America objectives.
- Participate in TB Business Review meetings to discuss critical account information and research action items.
- A minimum of two years of experience in service operations and/or scheduling.
- Candidates must demonstrate the ability to follow direction and work independently while showcasing solid organizational and attention to detail skills.
- Strong interpersonal skills are essential for effective communication with internal and external clients.
- Prioritizing work activities based on financial impact to desired business goals is critical.
- Strong interpersonal skills are essential for effective communication with internal and external clients.
- Candidates must demonstrate the ability to follow direction and work independently while showcasing solid organizational and attention to detail skills.
$60,000 - $80,000 per annum, depending on location and experience.
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