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Financial Services Consultant

2 months ago


Paris Temple, Île-de-France, United States PROSPERITY BANK Full time
Job Overview

POSITION OBJECTIVE

The role involves delivering a comprehensive range of financial services, including account management, product renewals, and client support for inquiries and issues. Additionally, in collaboration with the Teller Supervisor, the position is responsible for mentoring and guiding lobby staff to enhance customer service and promote bank offerings. A foundational understanding of basic deposit and loan products is essential, along with the ability to identify sales and referral opportunities to achieve set objectives.

KEY RESPONSIBILITIES

Ensures effective and professional execution of financial service tasks.
  • Communicates and clarifies Bank products and services to clients, assisting them in fulfilling their financial requirements, including account management for checking, savings, time deposits, and retirement accounts, as well as handling safe deposit boxes and consumer loans.
  • Addresses client inquiries and resolves issues through attentive listening and thorough information gathering.
  • Analyzes client profiles to uncover sales opportunities.
  • Employs lead generation strategies to cultivate additional business.
Maintains professional relationships with clients.
  • Handles client requests and inquiries promptly and courteously.
  • Processes new client accounts and modifications to existing accounts, ensuring accuracy and confidentiality.
  • Safeguards customer account information.
  • Upholds and enhances the Bank's professional image.
Coordinates effectively with team members and management.
  • Provides assistance to team members as needed.
  • Keeps management informed of significant developments and challenges.
  • Completes necessary documentation and reports accurately and on time.
  • Participates in training sessions and meetings as required.
  • Oversees year-end reporting and special projects related to the banking center.
  • Reviews new account entries for accuracy.
  • Supports Treasury Management with client account services.
  • Ensures proper completion of daily logs and organizes them for review.
Performs additional duties as assigned.
  • Actively promotes Bank products and services, aiming to meet sales targets.
  • Handles clerical tasks as necessary.
  • Maintains a clean and secure work environment.

PERFORMANCE INDICATORS

  1. Financial service tasks are executed efficiently and in compliance with established protocols.
  2. Positive client relationships are fostered, with issues resolved promptly.
  3. Effective collaboration exists with team members and management, with appropriate support provided.
  4. Documentation and reporting are accurate and timely.
  5. Efforts to develop new client relationships and enhance existing ones are consistently pursued.
  6. The Bank's professional reputation is upheld and communicated effectively.

QUALIFICATIONS

Education/Certification:
High school diploma or equivalent.

Required Knowledge:
Strong understanding of financial services and products.

Experience Required:
Customer service experience is essential.
Experience as a Personal Banker is preferred.
Prior banking experience is advantageous.

Skills/Abilities:
Excellent communication and interpersonal skills.
Professional demeanor and appearance.
Proficient in relevant computer applications and office equipment.
Strong numerical and bookkeeping skills.