Insurance Industry Professional

6 days ago


Lakeland, Florida, United States GEICO Full time
About the Job

We are looking for a Bilingual (Spanish) Customer Service Representative to join our team in Lakeland, FL. As a representative, you will play a critical role in delivering exceptional customer service and support to our policyholders. Your ability to communicate effectively in both English and Spanish will be essential in resolving customer inquiries and concerns.

Responsibilities

Your key responsibilities will include:

  • Responding to customer inquiries via phone, email, or chat
  • Making policy changes and updates
  • Providing product recommendations and information
  • Identifying and escalating complex customer issues
What We Offer

In addition to competitive compensation and benefits, we offer a dynamic and supportive work environment. Our company culture values diversity, inclusion, and continuous learning. We are committed to providing our employees with the tools and resources they need to succeed in their roles and advance their careers.

Requirements

To be considered for this role, you will need:

  • Excellent verbal and written communication skills in English and Spanish
  • Solid computer, grammar, and multi-tasking skills
  • Ability to work comfortably in a fast-paced, high-volume call center environment
  • A Personal Lines license (optional)
Benefits

We offer a comprehensive benefits package, including:

  • Premier Medical, Dental and Vision Insurance
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures
Why GEICO?

At GEICO, we are committed to creating a workplace that values diversity, inclusion, and continuous learning. We believe in promoting from within and offering opportunities for career advancement. Join our team and take the first step towards building a successful and rewarding career.



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