Retail Operations Manager
3 weeks ago
The Retail Operations Manager is an expert in directing front-end staff and operations in the absence of store management. This role ensures optimal customer service, performance, productivity, and compliance by ensuring all Front-end and department standards are met during assigned shifts.
Main Responsibilities:
- Direct front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three's A Crowd, etc.)
- Lead Clerks and Clerk's Helpers with a focus on accountability and achieving high levels of business performance for assigned areas
- Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)
- Perform store balancing (bookkeeping) function to enhance the customer experience in the store
- Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)
- Monitor customer experience on the front-end
- Occasionally maintain total store operations in the absence of store management
Requirements:
- Minimum age requirement: 18 years
- Good communication and interpersonal abilities
- Strong skills in supervision and coordination
- Ability to read and write to accurately complete all documentation
- Knowledge of Front-end operations and check stand procedures
- Knowledge of compliance and basic applicable contract/work rules
Salary: The estimated salary for this position ranges from $16.25 to $25.50 per hour.
About Us: Lucky Supermarkets operates stores in neighborhoods throughout California and Western Nevada. As California's largest regional full-service grocery chain, we take pride in providing customers with fresh quality products at a great value. Our dedication to customers and community is reflected in the connections we've made in the neighborhoods we've served for more than 70 years.
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