Agricultural Service Director
2 weeks ago
We are seeking an experienced Service Manager to oversee the service department's operations, ensuring exceptional customer service and maintaining the highest standards of equipment maintenance and repair.
Key Responsibilities:- Oversee the overall performance of the Service Department and meet revenue, gross margin, and profit & loss goals.
- Manage customer relationships, staff productivity, and service quality.
- Provide leadership, guidance, coaching, and direction to the service staff to achieve department goals.
- Follow established company policies and procedures, and communicate company expectations to department staff.
- Enforce shop safety practices and manage within OSHA guidelines.
- Recruit, hire, train, discipline, and fire staff to ensure the Service Department is staffed with competent employees.
- Manage the appearance, upkeep, and security of the shop and related facilities.
- Make recommendations to the General Manager on staffing and compensation requirements.
- Inform the General Manager of any issues related to Service operations.
- High School Diploma or GED.
- Some college or trade school required.
- Experience with John Deere, CASE IH, AGCO, Massey Ferguson, New Holland, CAT equipment is a plus.
- 5 years in a responsible position within the ag equipment service industry.
- 1-3 years sales experience.
- 3-5 years administrative/clerical experience.
- 3-5 years supervisory/management experience.
- 5 years customer service experience.
- 5 years technical or mechanical experience.
$85,000 - $125,000 plus benefits depending on experience and fit.
Please submit a resume for consideration.
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