Operations Specialist

5 days ago


Ann Arbor, Michigan, United States Shelter Association of Washtenaw County Full time
Shelter Operations Team Member Opportunity

We are seeking a dedicated and compassionate individual to join our Shelter Operations Team as an Operations Specialist. This role is ideal for someone looking to make a meaningful impact in their community while developing valuable skills and experience.

About the Role:

This position plays a vital role in ensuring the smooth operation of our shelter floors during assigned shifts. Responsibilities include maintaining a safe environment for all guests, implementing shelter policies and procedures, and providing exceptional support to clients. As an active team member, you will work collaboratively with colleagues to deliver high-quality services and achieve our mission of ending homelessness.

Responsibilities:
  • Ensure the safety and well-being of all guests on the shelter floor.
  • Implement SAWC operations policies and procedures to maintain a safe and respectful environment.
  • Provide supportive and empathetic listening to clients, addressing their needs and concerns.
  • Document client information and activities accurately and professionally.
  • Assist with light cleaning and ordering supplies as needed.
  • Welcome and orient new clients to the shelter rules and responsibilities.
Requirements:
  • Associates degree or equivalent experience preferred.
  • Related experience in social work, human services, or a related field is advantageous.
  • Cultural competency, equity lens, and strong communication skills are essential.
  • Maturity, professionalism, and a commitment to economic justice and civil rights are required.
What We Offer:

A competitive hourly rate of $18.50-$19.50 per hour, depending on shift worked, with opportunities for overtime pay. A set schedule with flexible shift options and ample opportunity for advancement in a dynamic and growing organization. A chance to make a real difference in the lives of those experiencing homelessness.

How to Apply:

Visit annarborshelter.org/employment to submit your application, including a resume and cover letter. Interviews will be conducted on a rolling basis. We look forward to welcoming a dedicated and compassionate individual to our team



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