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Audiology Equipment Service Specialist

2 months ago

Modesto California, United States Demant Full time

Overview:
Demant is a premier provider of audiological equipment sales and service solutions across the United States.

With a network of numerous offices strategically positioned nationwide, our teams consist of highly skilled experts in hearing and balance instrumentation, offering unparalleled local expertise in the field.

Demant is currently in search of a Field Service Technician (Sales & Service Tech) to enhance our team.

This Field Service Technician will serve as the equipment authority that our clients depend on for all their audiological instrumentation requirements: including new equipment solutions, technical repairs, and certified calibration.


Our benefits package includes a company vehicle, medical, dental, vision coverage, a 401(k) plan with matching contributions, life insurance, paid time off (PTO), paid holidays, employee perks, and an employee assistance program.


Responsibilities:
• Conduct calibration, maintenance, repairs, and installations on a diverse range of audiology equipment.


• Develop and sustain customer relationships, providing service and technical support for all Demant equipment offerings, ensuring calibration and preventative maintenance are performed as scheduled in accordance with service agreements.

• Collaborate with the Office Administrator to ensure timely scheduling of equipment calibrations as needed.

• Maintain precise records of customer interactions and equipment status.

• Identify new service opportunities and generate sales leads for follow-up by the Regional Sales Manager.

• Travel approximately 80% to customer locations within the designated territory, working independently with minimal oversight.

• Oversee the calibration of equipment received at the regional office; arrange for return to the customer upon completion (company vehicle provided).

• Perform all other duties as assigned.

Qualifications:
• High school diploma or GED is required.

• A 2-year technical or engineering degree or equivalent experience is required in lieu of a degree/certificate.

• Must be willing to adhere to the guidelines outlined in the proficiency and certification handbook.

• A valid driver's license and a clean driving record are mandatory.

Travel:
This position requires travel of up to 80% of the time.

Some overnight travel may be necessary.

Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.

• Ability to lift up to 50 pounds, with bending and lifting throughout the workday.

• Occasional walking, stooping, kneeling, crawling, and crouching may be required depending on customer location variables.


Demant is an Equal Opportunity / Affirmative Action employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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