Implementation Director

1 week ago


St Louis, Missouri, United States Cigna Full time
Company Overview

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.


About the Role

We are seeking an experienced Implementation Manager to lead our Commercial New Client Implementations team. As an Implementation Manager, you will be responsible for end-to-end management of implementation project delivery with strong emphasis on project management, process and product knowledge and internal and external communications.


Job Description

The role is client facing and involves all aspects of implementations on a day-to-day basis including all client meetings and discussions, leading topics and guiding decision making with the client. You will work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction.


Required Skills and Qualifications
  • High School Diploma required
  • Bachelor's degree preferred
  • 3 plus years relevant experience required
  • Project management experience required
  • Knowledge of pharmacy benefits management products and processes preferred
  • Experience in working with sales, service and/or directly with clients, brokers, consultants and/or vendors preferred
  • Excellent verbal and written communication skills required
  • Demonstrated ability to prioritize and manage workload and meet project deadlines in complex situations preferred
  • Strong problem solving and critical thinking skills with situational awareness preferred

Estimated Salary: $85,000 - $110,000 per year

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