Long-term Care Facility Liaison

1 day ago


Bradenton, Florida, United States American Health Associates Full time
American Health Associates is a trusted partner in the healthcare industry, serving over 4,000 long-term care facilities nationwide. We are committed to delivering exceptional services to our clients and are currently seeking a skilled Long-term Care Facility Liaison to join our team.

In this role, you will provide top-notch customer service to nursing home staff, physician office staff, and patients via phone. Your duties will include entering data into our specialized computer system, dispatching AHA's Mobile Phlebotomists and Couriers, tracking specimen collection and reporting, and troubleshooting missing, incomplete, or incorrect orders. To succeed in this position, you must have excellent customer service skills, be detail-oriented, and have the ability to multitask daily.

You should also possess knowledge of lab test orders and a solid understanding of the importance of critical results. Additionally, you will need to demonstrate effective verbal and written communication skills, particularly listening skills, as well as proficiency in 10-Key & Alpha Numeric Data Entry at 40 WPM speed and accuracy. Advanced computer skills are also required. The estimated salary for this position is $52,000 - $70,000 per year, depending on experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

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