Veterinary Practice Operations Manager

4 weeks ago


Colonial Heights VA, United States Banfield Full time
Job Summary

The Practice Manager is responsible for managing the hospital and ensuring the highest quality of veterinary care, exceptional client service, and maximum productivity of the veterinary medical team.

Key Responsibilities
  • Partner with the Chief of Staff to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
  • Supervise the team of paraprofessionals in the hospital, consisting of at least two associates and often more, and oversee and train associates on professional, efficient, and exceptional client service.
  • Identify potential bottlenecks and formulate solutions to remove barriers in medical operations that would impede the doctors from providing world-class care.
  • Direct, lead, and mentor the paraprofessional staff to realize their full professional potential and deliver outstanding, high-quality medical care, client service, and business results.
  • Work with the Field Director to establish development plans (PDPs) for the paraprofessionals, and focus teams to deliver the practice priorities and exceed goals while building our culture and brand.
Requirements
  • Provide effective communication between associates, clients, field leadership, and Central Team Support.
  • Act as communications liaison, including holding routine hospital team meetings, sharing business information, and messaging to all hospital associates.
  • Provide inspirational leadership to the team by creating a positive professional relationship with the Chief of Staff, PetSmart associates, adoption center agencies, clients, field leadership, and Central Team Support.
  • Create a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.
Education and Experience

The ideal candidate will have a strong background in veterinary practice management, with experience in supervising and training teams, and a proven track record of improving medical quality and business performance.



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