Member Service Specialist

2 weeks ago


Chico, California, United States Self-Help Full time

Member Service Specialist - Universal Banker

Job Category: Branch Operations

Position Overview:

As a vital member of our team, you will act as a bridge between our members and the credit union, ensuring a seamless experience in our operations.

Key Responsibilities:

  • Welcome and assist members and guests with a warm demeanor
  • Provide comprehensive account information through various communication channels
  • Facilitate the opening of new accounts and address member inquiries
  • Manage consumer loan applications and processes
  • Resolve member concerns and provide effective solutions
  • Conduct account transactions and perform necessary maintenance

Qualifications and Skills:

  • High school diploma or equivalent required
  • 3-5 years of experience in banking or customer service roles
  • Proven ability to build strong relationships with clients
  • Familiarity with financial data analysis and reporting
  • Strong problem-solving skills and attention to detail
  • Ability to prioritize tasks effectively
  • Exceptional interpersonal communication skills

Physical Requirements:

  • Ability to perform manual tasks and repetitive motions
  • Occasional lifting of items up to 40 pounds

Compensation:

We offer a competitive salary along with a comprehensive benefits package.

Company Overview:

Self-Help Federal Credit Union is dedicated to serving working families and underserved communities.

With over $1.6 billion in assets, we are committed to fostering ownership and economic opportunities for all.



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