Restaurant General Manager

2 months ago


Milledgeville, Georgia, United States Sonic Full time
Job Description

Job Title: Restaurant General Manager

Job Summary:

As a Restaurant General Manager at SONIC, you will be responsible for leading a team of employees to provide exceptional customer service and ensure the smooth operation of the restaurant. You will be involved in training and supporting employees, managing inventory, and maintaining high standards of quality and cleanliness.

Key Responsibilities:

  • Manage, train, and monitor restaurant employees to ensure excellent customer service and high-quality food preparation.
  • Direct and assign employees as needed to ensure all aspects of food service meet operational standards.
  • Adhere to and monitor employee compliance of the restaurant employee handbook, policies, and practices.
  • Perform restaurant opening and closing duties, including preparing employee work schedules and monitoring inventory levels.
  • Complete and maintain all restaurant employment-related records and payroll records.
  • Reinforce a customer service mentality and ensure all employees are focused on serving the customer at all times.
  • Immediately and respectfully resolve guest requests and reports guest complaints to immediate supervisor.
  • Interview and hire restaurant crew and management team members to achieve proper staffing levels.
  • Prepare all necessary operational reports and develop appropriate action plans to resolve unfavorable financial and sales trends.
  • Develop and implement a marketing plan to increase sales and customer engagement.

Requirements:

  • High school diploma or equivalent required; advanced studies in business, restaurant management, or related fields preferred.
  • Minimum of two years of restaurant management experience (QSR preferred), experience running shifts without supervision.
  • Required to work a minimum 5-day workweek with 4 closing shifts (or 4-day workweek guaranteed) including irregular hours, nights, weekends, and holidays.
  • Knowledge of recruiting, interviewing, and selection practices.
  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
  • Leadership and supervisory practices and skills; effective verbal and written communication skills.
  • Basic accounting and computer skills.
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
  • Problem-solving, decision-making, and conflict-resolution skills.
  • Willingness to abide by the appearance, uniform, and hygiene standards at SONIC.

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