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Retail Operations Manager

2 months ago

Eden, North Carolina, United States Variety Stores LLC Full time
Job Overview

Position Objective

The Store Manager is accountable for the efficient operation of the retail outlet, aiming to enhance sales and profitability while complying with the policies and procedures established by the company.

Role Responsibilities

The Store Manager is expected to dedicate the necessary hours to ensure the successful operation of the store in alignment with the prescribed policies and directives from upper management. A standard workweek typically ranges from 48 to 52 hours in shopping center locations and a minimum of 45 hours in urban store settings.

  • Accurately report hours worked
  • Obtain prior consent for any absences
  • Submit monthly and weekly schedules to the District Manager
  • Secure approval for any deviations from the established schedule

Key Responsibilities

  • Foster positive customer relationships through exceptional service
  • Complete the Management Training Program
  • Recruit and train Assistant Managers
  • Hire and develop store staff
  • Manage inventory shrinkage
  • Enforce company safety protocols
  • Maintain good relations with law enforcement
  • Oversee store cleanliness and organization
  • Handle pricing and inventory management
  • Keep the District Manager updated on various store operations
  • Manage cash funds and sales receipts
  • Ensure the accuracy of reports, records, and inventories
  • Report any issues with store equipment or facilities
  • Maintain confidentiality of company information
  • Seek approval for expenditures exceeding $50
  • Adhere to designated working hours
  • Perform any assigned tasks
  • Effectively implement company programs
  • Exhibit positive leadership qualities
  • Promptly manage bulletins, markdowns, and requests
  • Maintain accurate inventory levels
  • Order merchandise on a weekly basis

Authority

  • Hire and terminate store personnel
  • Conduct performance evaluations
  • Authorize refunds or exchanges
  • Manage various transactions according to company policy

Qualifications and Skills Required

  • High School Diploma or GED
  • 3+ years of experience in store management
  • Effective communication skills in English
  • Strong planning, coaching, analytical, and communication abilities
  • Team-oriented mindset

Working Conditions

  • Extended periods of standing
  • Temperature variations in the stockroom
  • Lifting and moving merchandise
  • Exposure to dust and extreme temperatures
  • Varied work hours, including evenings and weekends
  • Occasional use of ladders

Education Equivalency

  • AS/AA degree with 2 years of relevant experience