Customer Service Representative
6 days ago
Company Overview:
H&R Block is a leading provider of tax preparation and financial services. With a strong commitment to customer satisfaction, we strive to deliver exceptional results for our clients.
Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing excellent service to our clients, answering their queries, and ensuring that they have a positive experience with our company.
Key Responsibilities:
- Answering phone calls and greeting clients in a friendly and personalized manner
- MATCHING CLIENTS WITH THE BEST-SUITED TAX PROFESSIONAL FOR THEIR NEEDS
- Scheduling clients as per their preference
- Ensuring all client needs are met during service
- Maintaining office cleanliness and organization
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Previous experience in a customer service environment is essential.
SalaryThe estimated salary for this position is $45,000 - $55,000 per year, depending on location and experience.
BenefitsWe offer a comprehensive benefits package, including:
- Employee Assistance Program with Health Advocate
- Wellbeing program, BetterYou, to help you build healthy habits
- Neurodiversity and caregiver support available to you and your family
- Various discounts on everyday items and services
- Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (with additional eligibility requirements)
At H&R Block, we believe in creating a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. We are committed to building a diverse and inclusive workplace that values trust, care, and connections.
We are an equal opportunity employer and welcome applications from diverse candidates.
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