Customer Service Representative

6 days ago


Marion, Virginia, United States H&R Block Full time

Company Overview:

H&R Block is a leading provider of tax preparation and financial services. With a strong commitment to customer satisfaction, we strive to deliver exceptional results for our clients.

Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing excellent service to our clients, answering their queries, and ensuring that they have a positive experience with our company.

Key Responsibilities:

  • Answering phone calls and greeting clients in a friendly and personalized manner
  • MATCHING CLIENTS WITH THE BEST-SUITED TAX PROFESSIONAL FOR THEIR NEEDS
  • Scheduling clients as per their preference
  • Ensuring all client needs are met during service
  • Maintaining office cleanliness and organization

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Previous experience in a customer service environment is essential.

Salary

The estimated salary for this position is $45,000 - $55,000 per year, depending on location and experience.

Benefits

We offer a comprehensive benefits package, including:

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (with additional eligibility requirements)
About Us

At H&R Block, we believe in creating a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. We are committed to building a diverse and inclusive workplace that values trust, care, and connections.

We are an equal opportunity employer and welcome applications from diverse candidates.



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