HOC Technician

Hut 8 is seeking a highly skilled HOC Technician to join our team at our Miami, Florida corporate headquarters. As a key member of our operations team, you will be responsible for maintaining the smooth operation of our mining facilities through constant monitoring, immediate troubleshooting, and efficient response.

Key Responsibilities:

• Employ state-of-the-art tools like Grafana, Zabbix, and PagerDuty for constant surveillance of mining operations to detect, report, and address anomalies.
• Respond to fleet, security, facility, energy, network, and software alerts using comprehensive monitoring systems.
• Actively resolve issues ranging from minor technical glitches to major operational setbacks, ensuring minimal downtime.
• Manage CCTV systems and maintain secure access to mining facilities.
• Handle energy curtailment situations using systems like AESO, ERCOT, and NYISO.
• Maintain clear communication channels through phone, email, Slack, and direct messages; document all incidents and actions taken for future reference.
• Provide support to other departments by sharing critical operational insights and data.
• Participate in ongoing training sessions; technicians at higher levels will also train newer or lower-level team members on best practices and system usage.
• Generate, audit, and manage tickets for various operational incidents using our internal systems.

About You

• High school diploma required; degree or certification in IT, computer science, or related field preferred.
• Level I: Entry-level, suitable for new graduates or individuals with some experience.
• Level II: Requires at least 2 years of relevant experience, demonstrating capability in operational monitoring and incident handling.
• Proficiency in technical troubleshooting, strong attention to detail, excellent communication skills, and familiarity with monitoring tools such as Grafana, Zabbix, and PagerDuty.

About Hut 8

Hut 8 is a leading provider of digital infrastructure and data center solutions. We are committed to building a team of talented individuals who share our passion for innovation and excellence.

What We Offer

Hut 8 offers a comprehensive benefits package, including medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry.