Admitting Clerk

We are seeking a highly skilled Admitting Clerk to join our team at Tennova Knoxville Physician RMC - North Knoxville Medical Center. As an Admitting Clerk, you will be responsible for registering patients, verifying demographic and insurance information, and ensuring accurate and complete registrations.

• Register patients in a fast-paced environment, ensuring efficient patient throughput and meeting patient satisfaction goals.
• Verify demographic and insurance information, making necessary changes in the computer system.
• Enter accurate patient demographics into the computer system to obtain the correct patient medical record number and account number.
• Place patient identification armbands on all patients after accounts are created, ensuring patient safety.
• Provide excellent customer service to patients, families, and staff, responding to inquiries and needs in a helpful and courteous manner.
• Perform insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system.
• Obtain prior authorizations for outpatient and/or diagnostic services, validating medical necessity and ensuring clinical and financial clearance.
• Collect patient co-payments, co-insurances, deductibles, and deposits at the point of discharge, providing financial education and a payment receipt.

• High school diploma or equivalent required.
• Minimum six months experience in insurance/clerical work within a hospital or medical office setting preferred.
• Knowledge of insurance and collection of payments preferred.
• Experience with Microsoft Windows and basic functionality of personal computers required.
• Excellent verbal and written communication skills, with demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds.
• Critical thinking skills and ability to problem solve and multi-task required.

The incumbent is subject to eyestrain due to the many hours spent looking at a computer screen. Job requires sitting or standing in intervals for long periods of time. The noise level is low to moderate. Answers telephone calls, uses personal computer, and other business machines extensively. Bends, reaches, pushes, and pulls file drawers to file records and reports. Must be able to escort/transport direct admission patients via wheelchair. Ability to lift or move up to 10 pounds.