Healthcare Advocate

2 weeks ago

Zephyrhills, Florida, United States MEDZED GROUP Full time
Job Title: Community Health Navigator-Clallam

Job Summary:

We are seeking a highly motivated and compassionate Community Health Navigator to join our team at MedZed Group. As a Community Health Navigator, you will play a vital role in delivering patient-centered care and support to our members enrolled in our Enhanced Care Management (ECM) program.

Key Responsibilities:

• Manage caseloads of referred, assigned, and enrolled members with complex medical, social, and psychosocial needs.

• Communicate effectively with members, caregivers, and/or families to cultivate professional, supportive relationships.

• Understand social/complex case management and participate in clinical rounds, case consultations, and team huddles.

• Empower members and families to overcome barriers and improve health outcomes.

• Serve vulnerable populations, including the homeless, those with severe mental illnesses, substance use disorders, and medically underserved individuals.

• Complete member assessments, including safety/risk assessments, health needs assessments, and psychosocial needs assessments.

• Develop and create unique care plans to support identified needs.

• Assist members with service coordination, including scheduling appointments, booking transportation, and assisting with referrals/authorizations.

• Consult and collaborate with healthcare team members, hospitals, provider offices, service/delivery agencies, community agencies, and/or social service programs.

• Provide discharge planning support and post-discharge support as appropriate.

• Accompany members to health appointments if needed.

• Manage ongoing follow-up with members/families to ensure they are achieving healthcare goals and receiving appropriate resources.

Requirements:

• Proven understanding of patient-centered care.

• Proven experience with care planning, case management, and managing caseloads.

• Proven experience working with vulnerable and culturally diverse populations.

• Knowledge of community resources within the community of the member being served.

• Ability to maintain clear and professional boundaries with members and coworkers.

• Basic understanding of different therapeutic services, including physical therapy, occupational therapy, speech therapy, and applied behavioral analysis therapy.

• Knowledge of the process for referrals and authorizations in federal, state, local, and community-based organizations.

• Ability to quickly establish and maintain rapport and trust with members.

• Ability to problem-solve, critically think, and collaborate effectively.

• Experience with clinical rounding and collaboration with multidisciplinary teams.

• Ability to identify mental health concerns, substance use concerns, medical issues, and other needs.

• Experience working with child, youth, and families (if hired to work with the pediatric population).

• For pediatric populations, knowledge of IEPs, 504 plans, Regional Centers, Wrap-around programs, Child Welfare/Foster Care, and School-based programs.

• Ability to thrive in a fast-paced environment with new requirements and innovative program delivery techniques.

• Ability to follow HIPAA standards in safeguarding patient information.

• Proficiency in Microsoft Office, Excel, and Outlook (email).

• Valid Driver's License and access to an insured and reliable car.

Education & Work Experience:

• Bachelor's degree in social work, psychology, sociology, or public health (a plus).

• Master's degree in social work (MSW) (a plus).

• Minimum of 2 years' experience working in medical, mental health, social, or community services.

• Minimum of 1 year's experience working with ages 0-21 years of age (if hired to work with the pediatric population).

What We Offer:

• Competitive salary and benefits package.

• Opportunity to work with a dynamic and innovative team.

• Professional development and growth opportunities.

How to Apply:

If you are a motivated and compassionate individual who is passionate about delivering patient-centered care and support, please submit your application, including your resume and cover letter, to [insert contact information].

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