Travel Agent

2 days ago

Matthews, North Carolina, United States The Auto Club Group Full time
Join The Auto Club Group Team

We are seeking a highly motivated and results-driven Field Travel Agent to join our team. As a Field Travel Agent, you will be responsible for generating new sales, retaining existing members, and growing our overall book of business through our multiple product offerings.

Key Responsibilities:

  • Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits.
  • Achieve assigned travel, membership, and credit card sales goals.
  • Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships, and related travel products and services.
  • Prepare complex and/or large-scale domestic and international travel packages.
  • Complete reservations and advise clients regarding documentation requirements.
  • Make necessary travel arrangements, including reservations, collect money, and process documents.
  • Receive and champion customer concerns through to resolution.
  • Ask for referrals, build, and grow a book of client business by utilizing the AAA ACG lead system.
  • Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.

What We Offer:

  • Average earnings $42,000 - $60,000 (base plus commissions).
  • Layered Compensation Plan, including unlimited commissions, monthly booking bonus, quarterly new hire on-pace bonus, and base $15.65 per hour.
  • Excellent and comprehensive benefits packages, including medical, dental, and vision benefits, 401k match, paid parental leave and adoption assistance, paid time off (PTO), company-paid holidays, CEO days, and floating holidays.
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
  • AAA Membership and discounts, perks, and rewards.

Requirements:

  • High school diploma or equivalent.
  • 1-year business-to-consumer sales experience.
  • Strong sales skills with a history of effectively developing, tracking, following up on, and closing leads.
  • Advanced consultative selling techniques utilizing thorough product knowledge.
  • Strong phone sales and prospecting skills.
  • Excellent verbal and written communication skills combined with strong customer focus.
  • Ambition, motivation, and drive.
  • Excellent listening skills and ability to understand customer needs.
  • Ability to proactively grow a personal book of business and repeat clients.

Work Environment:

This is an in-office position, and employees will service ACG members in-person and be based on-site in an ACG branch facility.

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