Customer Experience Specialist

1 week ago


Williston, North Dakota, United States T-Mobile Full time
T-Mobile is committed to providing an exceptional customer experience through innovative products and services. As a Customer Experience Specialist, you will play a critical role in shaping the future of wireless technology and helping customers achieve their goals. This role requires a passion for connecting people and a desire to grow with a dynamic company.

Your responsibilities will include:
  1. Helping customers navigate their shopping journey and find personalized solutions.
  2. Providing hands-on demonstrations of the latest technology and showcasing the value of T-Mobile's coverage and services.
  3. Collaborating with employees across channels to ensure seamless customer experiences.
  4. Developing expertise in uncovering customer needs and recommending device and service solutions.

As a Customer Experience Specialist, you will work closely with the Retail Team of Experts to build energy and excitement around our products and services. You will become skilled in digital tools, consistently using them to demonstrate the value of T-Mobile's offerings. Estimated salary: $50,000 - $65,000 per year.

Requirements:
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, retail environment preferred (Required)

Benefits:
T-Mobile offers a competitive compensation package, including bonuses, commissions, and opportunities for career growth. Additionally, eligible employees can receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

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