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Retail Sales Manager

2 months ago

Gastonia, United States Victra - Verizon Wireless Premium Retailer Full time
About the Role

Victra, an Exclusive Retailer for Total by Verizon, is seeking a highly motivated and experienced Total Store Leader to join our team. As a Total Store Leader, you will be responsible for creating a dynamic and engaging work environment that fosters high performance and exceptional customer experiences.

Key Responsibilities
  • Train, coach, and develop sales teams on sales techniques, products, promotions, procedures, and guest experience.
  • Embrace change and adapt sales strategies as the business evolves.
  • Encourage and motivate sales teams to meet or exceed sales quotas and individual income goals.
  • Meet and exceed personal goals by driving creative selling strategies for the store.
  • Provide effective performance feedback to all team members and set time frames for achievement.
  • Commit to following up on expectations and maintaining accountability.
  • Use various customer outreach methods to increase store traffic and sales.
  • Ensure availability and protection of merchandise by maintaining inventory levels.
  • Perform daily and monthly inventory counts as directed.
  • Adhere to advertising, sales promotion, and display plans directed by Victra and Total by Verizon.
  • Maintain a Premiere Store Environment welcoming for all guests.
  • Secure merchandise and protect employees by adhering to security standards.
  • Schedule team members to maintain appropriate shift coverage based on business needs.
  • Manage all escalated customer service issues with professionalism.
  • Execute daily operational procedures with excellence.
  • Lead with effective communication through written and verbal communication.
  • Enforce Victra policies and procedures promptly and efficiently.
  • Use training tools provided to further your career and personal development.
  • Create a fun and engaging environment that promotes creativity and innovation.
Requirements
  • High School diploma or equivalent.
  • 3-5 years of experience in a retail sales environment.
  • 2 years in a leadership/supervisory role.
  • Excellent interpersonal skills.
  • Basic interview skills and enhanced staffing knowledge.
  • Relevant history of high retail sales performance.
  • Basic Math Skills.
  • Working knowledge of Microsoft Office.
Training and Development

All Total Store Leaders are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. All Total Store Leaders are required to attend and successfully complete a 3-day Store Leader University (SLU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout employment with Victra.

About Victra

Victra is an Equal Employment Opportunity Employer and celebrates our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information.