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IT Infrastructure Specialist

2 months ago

Amherst, Massachusetts, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled Computer Systems Administrator to join our team at InsideHigherEd. The successful candidate will be responsible for maintaining the integrity of our operating systems, software, and hardware for workstations, desktop computers, and servers in a dynamic multi-platform computing environment.

Key Responsibilities
  • Hardware and Software Maintenance: Install, maintain, and configure hardware components, operating systems, and application software on workstations, desktops, and laptop computers.
  • System Administration: Provision department computer systems and bring systems into compliance with security standards.
  • Software Installation and Maintenance: Install, configure, customize, and maintain mathematical/statistical software and editing software on workstations, desktops, and laptop computers.
  • User Support: Provide technical support to users of our computing facilities, assist in organizing and conducting computer training seminars, and prepare teaching materials and other documents.
  • Network Administration: Install, maintain, and upgrade critical network services such as mail, WebWork, people, web site, print, network storage, and editors in a primarily UNIX and Linux-based server environment.
  • Security and Compliance: Install, maintain, and upgrade electronic system security tools, monitor system security, and ensure compliance with existing industry and campus security and privacy standards and best practices.
  • Infrastructure Planning: Develop and implement plans to ensure high reliability and availability of critical systems within the department, and develop recovery plans to address minimizing outages and improve recovery time.
Requirements
  • Education and Experience: Two (2) years of relevant experience, or an associate degree or above can substitute one (1) year of the relevant experience.
  • Technical Skills: Experience supporting mail, web, file, print, identity management, backup, encryption, and network storage services, as well as experience using C, Perl, bash, and Python to customize in-house software.
  • Communication and Interpersonal Skills: Effective interpersonal and communication skills with the ability to work in a cooperative team environment.
  • Knowledge and Certifications: Knowledge of computer network protocols, TCP/IP, NFS, SMTP, HTTP, and experience with Windows Server Administration, managing high-performance computing clusters, Centos, and MacOS X.
Preferred Qualifications
  • Desirable Skills: Knowledge of TeX/LaTeX and other mathematical/statistical software.
Work Environment

The successful candidate will work in a dynamic and fast-paced environment, with a focus on providing excellent customer service and support to our users. The position requires strong technical skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.