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Healthcare Support Specialist Team Lead

1 week ago

Sacramento, California, United States UC Davis Health System Full time
Job Overview:
  As a Healthcare Support Specialist Team Lead, you will play a critical role in supporting the operational needs of our medical office. Your responsibilities will involve leading a team of specialists in managing patient flow, facilitating communication, and addressing complex issues that impact patient care. Your expertise will contribute to enhancing the overall experience for patients and colleagues alike.

  About the Role:
  As a Healthcare Support Specialist Team Lead, you will oversee the coordination of various clinical and administrative functions, including scheduling, billing, and patient registration. Your team will work closely with healthcare providers, nurses, and administrative staff to ensure seamless communication and efficient delivery of patient care.

  Responsibilities:
  
  • Lead a team of Healthcare Support Specialists in managing patient flow, handling complex issues, and addressing patient concerns.
  • Collaborate with healthcare providers, nurses, and administrative staff to facilitate effective communication and decision-making.
  • Develop and implement process improvements to optimize workflow, improve productivity, and reduce wait times.
  • Maintain accurate records and reports, ensuring compliance with regulatory requirements and hospital policies.


  Requirements:
  
  • Bachelor's degree in Healthcare Administration, Business Administration, or related field.
  • Minimum 2 years of experience in a supervisory role within a medical office setting.
  • Proven leadership skills, with a track record of driving positive change and improving outcomes.
  • Excellent analytical, problem-solving, and interpersonal skills.