Customer Service Representative

4 weeks ago


Ruston, Louisiana, United States Enterprise Call Center Full time
Job Title: Customer Service Representative

At Enterprise Call Center, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and meeting sales targets.

Key Responsibilities:
  • Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
  • Meet or exceed sales targets and call handling quotas
  • Build and maintain strong relationships with customers through effective communication and problem-solving skills
  • Provide accurate and complete information to customers using various methods and tools
  • Identify and assess customer needs to achieve satisfaction and build trust
Requirements:
  • Excellent customer service skills and a track record of over-achieving quota
  • Good phone etiquette and communication skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Proficient in English and strong data entry skills
What We Offer:
  • Paid training and development opportunities
  • Paid time off and flexible schedule
  • Wellness resources and telehealth care plan
  • Advancement opportunities and a chance to grow with our company


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