Home Services Supervisor
4 weeks ago
At C Spire, we're driven by a customer-centric approach. This role is responsible for overseeing the daily installation process, ensuring seamless interactions with residential customers. The supervisor will manage inventory distribution, timely arrivals for installation appointments, and quality assurance for all installations. Additionally, they will oversee the upkeep and appearance of company vehicles, maintaining a positive image in the communities we serve. The supervisor will also ensure that all employees adhere to uniform and personal appearance standards set by management.
Key Responsibilities- Install and service IPTV, high-speed data, and voice services, adhering to codes, regulations, and standards.
- Work with wireless video equipment, run and pull cable, and provision equipment while maintaining high-quality standards.
- Troubleshoot hardware and software issues, make changes to meet specification requirements, and demonstrate systems to clients.
- Responsible for company assets, including tools, proprietary software, and databases, and locate and alleviate trouble with damaged equipment or wiring.
- Conduct customer premise surveys, make recommendations on equipment placement, and manage schedule impact.
- Provide prompt, courteous, and excellent customer service, reporting defective material or equipment, inaccuracies, or omissions in job information that may result in inadequate service for customers.
- Wire CAT6 and/or fiber optic drops inside residential subscriber homes/locations as directed.
- Clean up debris from installation, patch drill holes, and return unused materials.
- Configure Internet-based wired and wireless devices and networks.
- High School Diploma or equivalent required.
- Good oral and written communication skills required.
- Experience with IPTV or Cable TV and/or Home Automation/Security required.
- Fiber splicing, wireline phone service, wireless routers, and wireless technology required.
- Proven leadership or management experience required.
- Must possess a high degree of interpersonal skills.
Must be able to sit for long periods of time and use a computer keyboard and/or mouse, while viewing a computer screen. Must be available via phone 7X24 hours a day for emergencies and on call as directed. Must be able to work some evenings and weekends in an on-call/emergency environment. Regional travel will be required. Occasional longer distance travel required. Must have an appropriate driver's license and be insurance eligible. Must be able to handle and move 50 lbs. or more. Must be able to work on a ladder for an extended period of time. Must have good hand-eye coordination. Must be able to operate tools and equipment. Must be able to traverse difficult terrain, bend, crawl, and work in attics and outdoor weather conditions for extended periods.
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