Transportation Coordinator
3 days ago
Overview:
MV Transportation is seeking a skilled Dispatcher to oversee the day-to-day route operations and report to the Dispatch Supervisors. This role involves daily communication and interaction with drivers and clients, ensuring safe, cost-effective, and on-time operating performance.
Key Responsibilities:- Manage client calls and communicate issues with drivers and Dispatch Supervisors or Dispatch Managers as needed.
- Monitor radio, telephones, and on-road service provision for quality.
- Responsible for influencing positive employee morale and quality customer service.
- Track and report sign-in/sign-out times, ensure routes are timely, and communicate service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.
- Assign trips to drivers to ensure adequate disbursement of trips between all assigned routes.
- Monitor daily system performance and participate in analysis and review of operating performance.
- Communicate closed and/or late starting of routes to Dispatch Supervisors and/or Dispatch Managers as needed.
- Perform all other duties as assigned.
- One (1) year previous Dispatcher experience preferred.
- Two (2) years of Customer Service experience is preferred.
- High School diploma or equivalent.
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
- Demonstrate a high customer service commitment.
- Able to demonstrate professional phone manner.
- Knowledge of the service area is a plus.
Starting pay range: $25 - $27/hour
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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