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Maintenance Operations Manager

2 months ago

Detroit, Michigan, United States Corvia Full time
About the Role

Corvias is seeking a highly skilled and experienced Maintenance Supervisor to join our team. As a key member of our facilities management team, you will be responsible for ensuring the smooth operation of our properties, providing exceptional customer service, and leading a team of maintenance technicians.

Key Responsibilities
  • Provide high-quality customer service to residents by responding to maintenance requests in a timely and professional manner.
  • Ensure the maintenance of the highest standards of customer service through prompt response times and quality home maintenance.
  • Assign jobs to maintenance technicians as needed, provide guidance as appropriate, and ensure the effective training and support of team members.
  • Use and follow safety guidelines for tools and equipment, and demonstrate operational knowledge of these products.
  • Process all maintenance orders, maintain adequate inventory control within budgeted guidelines, and forecast potential expenses based on current operating conditions.
  • Schedule maintenance personnel, work orders, and make-ready activities, including move-in/move-out inspections and 24/7 emergency maintenance schedules.
  • Assist in the creation and implementation of an effective preventative maintenance plan under the direction of management.
  • Monitor compliance of Company policies, procedures, and regulations, and complete all work orders and home turnover within established time guidelines, budgets, and required quality standards.
Requirements
  • High school diploma or equivalent required, college courses or technical school training strongly preferred.
  • Industry-relevant or trade certifications/licenses preferred, but not limited to, HVAC/CFC, CAMT, journeyman plumbing/journeyman electrical.
  • 4+ years of direct property maintenance experience is required, preferably in a multi-family environment.
  • 4+ years directly supervising a team of 4 or more.
  • Proficiency in Microsoft Office and ability to utilize RealPage, YARDI property management software.
  • Proven knowledge and success in the specialties of electrical, plumbing, HVAC, appliance repair, carpentry, landscape maintenance, lock repair, construction, and OSHA standards.
  • Strong interpersonal skills, leadership ability, conflict resolution, and staff development.
  • Valid driver's license required.
Competencies
  • Customer Focus: Prioritizes and takes action on the needs of both internal and external customers.
  • Teamwork and Collaboration: Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals.
  • Problem Solving and Decision Making: Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions.
  • Resilience: Thrives and grows in a rapidly changing and complex environment.
  • Creativity and Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things.