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Automotive Service Advisor
4 weeks ago
We are seeking a skilled Service Advisor to join our team at Bill McCandless Ford. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.
Key Responsibilities:- Listen to customers' concerns and symptoms to accurately diagnose issues
- Verify warranty, insurance, or contract coverage for service
- Prepare detailed estimates of cost for labor and parts
- Explain the repair process to customers, ensuring they understand what to expect and when their vehicle will be repaired
- Record information gathered from each visit in our database
- Draft repair orders with all necessary information
- Collaborate with supervisors, technicians, and the team to provide a positive and efficient resolution for customers
- Verify that final invoices reconcile with work performed on repair orders
- Explain completed work and charges to customers
- Proven track record of achieving exceptional customer satisfaction
- Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.