Outbound Operations Manager, 2nd Shift Leader

4 weeks ago

Midway, Kentucky, United States Lakeshore Learning Materials, LLC Full time
Job Summary

We are seeking an experienced Outbound Operations Manager to lead our 2nd shift team at our 500,000-square-foot distribution center in Midway, Kentucky. The successful candidate will be responsible for coordinating and ensuring operations meet or exceed customer service levels and financial goals. They will also ensure consistent communications are established across functional teams within the distribution center and with our Customer Service team.

Key Responsibilities
  • Plan and monitor daily labor needs based on immediate and forecasted order and unit volumes
  • Ensure all orders and receipts are processed in an efficient, accurate, and timely manner, providing proper procedures and training to hourly associates
  • Work to maintain high levels of associate morale and recognition, managing annual turnover rates to acceptable levels
  • Monitor staffing levels with the Site Director and Human Resource Manager to ensure adequate staffing for present and future needs, actively participating in the hiring process
  • Maintain a working knowledge of and comply with all company policies and procedures
  • Monitor standard procedures and recommend new procedures when necessary to ensure the overall operation runs effectively
  • Consult with the Site Director and Human Resources to ensure consistent use and enforcement of facility and department policies and procedures
  • Work closely with supervisors and lead personnel to improve the quality and effectiveness of the overall operation, setting and driving toward continuous improvement goals
  • Contribute to an effective safety and security program, ensuring compliance from warehouse associates
  • Oversee the development of associates by ensuring they are cross-trained and given the proper tools to do their jobs, so they can contribute to the total operation
Requirements
  • College degree or 5+ years' equivalent experience required
  • Minimum 5+ years within a high-volume automated distribution center or break-bulk LTL terminal
  • Excellent problem-solving skills with the ability to think on your feet, work independently, make decisions, and take appropriate action
  • Ability to manage a team of individuals with differing levels of skill to enable them to achieve performance and quality standards
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment where multitasking is expected
  • Excellent problem-solving and follow-up skills
  • Strong attention to detail
  • Must be able to drive Dock Stocker and Reach Truck
What We Offer
  • Competitive compensation based on skills and experience, plus a bonus plan
  • Paid leave for new parents to support work/life balance and family bonding
  • Excellent medical/dental and vision coverage—EPO, PPO, and HSA
  • 401(k) retirement plan with company contribution (because you will retire someday)
  • Flexible benefits—choose what you like, ignore the rest
  • Generous employee discount
  • Casual— we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families, and children we serve.

We know we couldn't do the extraordinary things we're doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it's a great experience to be part of. Day in and day out, we give everything we've got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we're constantly on the lookout for people to join us. So if you're a down-to-earth professional who shares our desire for making a difference, we'd love to hear from you.

To learn more about Lakesore, visit

Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL9

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