Cloud Engineer

5 days ago


Phoenix, Arizona, United States Mindlance Full time
Job Description

We are seeking a highly skilled Cloud Engineer to join our team at Mindlance. As a Cloud Engineer, you will be responsible for designing, implementing, and managing cloud-based systems and infrastructure.

Key Responsibilities
  • Design and implement cloud-based systems and infrastructure
  • Monitor and maintain cloud-based systems and infrastructure
  • Collaborate with cross-functional teams to ensure seamless integration of cloud-based systems and infrastructure
  • Develop and implement monitoring and alarming processes and technology
  • Operate with cloud service platforms and stand up new cloud environments
  • Determine system interactions and dependencies with other applications and components within the Voice Services product
  • On-call support as needed based on rotation and severity of issues
  • Route defects to appropriate internal/external squads for defect remediation
  • Responsible for managing problem management policies
  • Collaborate with monitoring teams to develop new alarms and alerts based on undetected incidents and capturing all appropriate data that triggered the alarm
  • Define monitoring types and thresholds to implement
  • Knowledge of SSL Certs and general networking knowledge
  • Document and maintain playbook for obtaining Mean Time to Repair (MTTR)
  • Participate in weekly calls to understand changes being implemented to the systems
  • Call Center platform experience and experience of forecasting and capacity planning of system and network resources
  • Experience with cost-efficient provisioning of resources
Preferred Qualifications
  • 5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility
  • 1-3 years of experience in Kubernetes cluster and good understanding of containerization and good hands-on experience in NGINX Ingress controllers
  • 1-3 years of knowledge with Linux environments
  • Working knowledge of databases: Oracle, SQL, etc.
  • Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.)
  • Knowledge of Web Servers (Nginx, Apache, etc.)
  • Ability to work effectively in a fast-paced changing environment
  • Ability to multi-task and prioritize
About Mindlance

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.


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