Quality Assurance Specialist
3 weeks ago
We are seeking a highly skilled Quality Assurance Specialist to join our team at Equus Workforce Solutions.
Key Responsibilities:- Conduct comprehensive audits to ensure programs and services meet the highest standards and clients receive exceptional care.
- Analyze statistical data using MS Excel to identify trends and areas for improvement.
- Develop and implement quality improvement processes by reviewing clinical assessment activities and administrative systems.
- Record, compile, and analyze performance and compliance information to ensure quality standards are met.
- Review clinical assessment operational procedures and processes, making recommendations for improvement.
- Evaluate internal reports related to clinical assessment processes and outcomes, providing monitoring documents to management for approval and submission.
- Develop and implement continuous quality improvement processes.
- Review customer survey data and provide management with recommendations for improvement.
- Communicate effectively with program management using good judgment and diplomacy.
- Clearly articulate and document staff performance in accordance with operational procedures and processes.
- Provide audit reports to management and keep them informed of program quality matters, including performance.
- Bachelor's Degree in Social Services, Care Management, or a related field, with three years of direct customer service experience in a clinical or social service environment.
- Experience in conducting quality assurance auditing activities is preferred.
- Familiarity with the Wellness, Comprehensive Assessment, Rehabilitation, and Employment (WeCARE) Program.
- Experience in a fast-paced, team environment that is performance-driven.
- Exceptional customer service and engagement skills, with a strong focus on care management.
- Excellent organizational skills and a strong attention to detail.
- Experience working with publicly funded programs, including TANF experience.
- Experience working with Vocational Rehabilitation Services and Individual Vocational Assessment Plans.
- Experience assessing the need for and making reasonable accommodations for clients.
- Knowledge of HIPAA/PII laws and regulatory requirements related to program responsibilities.
- Ability to use MS Word Suite and various client-based systems to carry out daily duties and responsibilities.
- Experience understanding clinical assessments and Functional Capacity Outcomes.
- Bilingual or multilingual is preferred.
Equus Workforce Solutions is a leading provider of workforce development services in North America. Our dedicated team is passionate about delivering demand-driven workforce solutions that make a lasting impact on the lives of others.
We are strengthened by diversity and committed to providing a work environment where everyone is included, treated fairly, and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.
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