Customer Service Representative
3 weeks ago
At Cowan Systems, we are seeking a skilled Customer Service Representative to join our team. As a key member of our operations department, you will provide exceptional customer support and play a vital role in ensuring the smooth execution of our logistics services.
Our ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team. You will be responsible for managing customer relationships, resolving issues, and providing timely updates on load status and delivery appointments.
We offer a competitive salary range of $17-$19 per hour, plus comprehensive benefits including medical, vision, and dental coverage, life insurance, short- and long-term disability, PTO, and 401(k) matching.
If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
- Job Summary:
- Provide customer support via phone, email, and web portal accounts
- Manage customer relationships and resolve issues
- Update load status and delivery appointments
- Assist fleet managers with daily tasks and support customer needs
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